Right of Revocation
The customer has the right to withdraw from the contract within 14 days without stating any reasons. The revocation period of 14 days begins from the moment that the customer or a third party, other than the carrier and indicated by the customer has acquired possession of the goods. In order to execute his or her right of revocation, the customer has to inform us
Owner: Stephen R. Ostermoor, Jens-Uwe Kuschnerus
Zürnweg 21, 21217 Seevetal, Germany
through a clear statement of his decision to withdraw from the contract. A timely dispatch of aforementioned notice is sufficient for adhering to the revocation deadline.
When the customer withdraws from the contract, we are obliged to refund his payments, including shipping costs, immediately but latest within 14 days of arrival of his revocation notice. We will use the same payment method that the customer originally used, unless something different is agreed upon between us and the customer. We may refuse to refund the customer until the goods have arrived at our site or the customer can provide evidence that the goods have been handed over to a carrier in order to be returned.
The customer shall be only liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature and functioning of the goods.
The European Commission offers a platform for Online Dispute Resolution which the customer may find here: http://ec.europa.eu/consumers/odr/. We are neither obliged nor willing to participate in a dispute resolution in front of a consumer arbitration board.